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Mr. Rooter Plumbing Of Cambridge, ON at 191 Samuelson Street in Cambridge, Ontario

Mr. Rooter Plumbing Of Cambridge, ON in 191 Samuelson Street, Ontario: reviews, opening times, drive directions, photos, contacts etc.

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Phone: +1 519-621-8776


191 Samuelson Street,
Cambridge, Ontario
N1R 1K2
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Reviews about Mr. Rooter Plumbing Of Cambridge, ON

  • Jason Cripps
    2 /5
    In the past we have had plumbing work done and found that the rates were reasonable for parts and whatnot – this was a master plumber in our previous residence in another city. The work he did was substantial, and cost us 800 dollars. So, when I had two taps to be replaced for my washing machine, I felt that there would be a reasonable charge and rather than do it myself during this busy time, we would get a professional to do this. I wasn’t sure if the pipes needed cutting, and soldering is not my forte so in our haste we called Mr. Rooter for the sake of time. The plumber was on time, and personable and completed the work in 25 minutes. I was then advised the rubber hoses that connect to the washing machine are not adequate and should be replaced with the braded hoses and when I asked how much from him, he said it would be 280 and he is not comfortable in selling me them at that price; to which I agreed. I ended up paying 16 dollars each for the hoses at Home Hardware. The total for the work was $404 and when I went to check the work, it appeared the old valves had been unscrewed, and new ones screwed in - had If I had known this was all I had to do, I would have done it myself and paid $50 for the advice. My other issue, is the breakdown on the invoice “$219.42 for 1/2 “ sillcock, $138.84 for second one.” There is no parts cost, and no labour cost or breakdown – so there is no way of really knowing where the money went unless the parts included labour? So, with a 7x markup in parts, and an unknown labour cost, I can’t really say I would use Mr. Rooter again. The service was great, I can’t complain there, but for $808 an hour, the service better be great. I feel like I have been hosed, and can only blame myself. I was expecting the cost to be about $150, and when we were told $404, it was more or less shock, but he was there – so we thought just get it done. Also, thinking for that price, it was a big job and above my DIY skill set. I woke up today kicking myself and sick to my stomach that I just blew 400 dollars in my own ignorance. Maybe I am out of touch with rates, and it is a sign that I am getting old; if this is the normal rate for something like this, correct me and I will delete this review. *** regarding response from the owner - you have my info, if you feel it matters, you can give me a call. I have left replies to the auto-email, and also sent you an email off your website regarding my concern for your mark up with no reply to either - you should have my contact info in the system. Also, a no-obligation quote as being offered does us no good when the work has already been done? Thank you for replying to the review. Have a good day.
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About Mr. Rooter Plumbing Of Cambridge, ON in Cambridge, Ontario

Mr. Rooter Plumbing Of Cambridge, ON is located at 191 Samuelson Street, Cambridge, Ontario.